Sticky Agent

Automatically connect customers to the same agent for each interaction. This eliminates the need for customers to re-explain issues, enhancing loyalty and reducing lead mismanagement.

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Why Choose CallOrca?

For years, CallOrca has been at the forefront of transforming customer experiences. As a leading cloud contact center software provider, we enable global enterprises to excel. Discover why CallOrca is the ultimate choice for your business.

Innovative Solutions

Stay ahead in your market with our ongoing feature enhancements, ensuring your business always has the most advanced tools for exceptional customer interactions.

Unrivaled Reliability

Your business deserves top-tier reliability and security. Depend on our robust system, which boasts an impressive 99.99% uptime, and stringent security measures to protect your data.

Exceptional Support

We provide extensive training to empower your team to fully leverage our advanced features. Plus, our 24/7 customer support team is always available for assistance.

Enhance First Call Resolution

With CallOrca's sticky agent feature, connect callers to agents familiar with their history, enabling personalized service and swift problem resolution.

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Optimized Agent Efficiency

Streamline resource use by minimizing time spent on verifying customer details, allowing agents to focus on effectively resolving customer issues and building strong relationships.

Insightful Analytics

Gain valuable insights into agent performance and conversation trends to further enhance customer satisfaction, while maintaining easy access to comprehensive customer conversation histories for regulatory compliance.

Personalized Customer Experiences

Ensure each interaction is tailored and relevant, building brand loyalty and emotional connections through consistent agent-customer interactions.

Continue the Conversation on Foster Customer-Agent Familiarity

Automatically route customers to agents they have interacted with previously for a more personalized experience.

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Advantages of Sticky Agent

Utilize the sticky agent feature to revolutionize customer experience, offering unmatched benefits.

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Time Efficiency

Reduce average handling time by up to 20%, leading to quicker resolutions, happier customers, and more time for agents to focus on building lasting relationships.

Revenue Growth

Empower agents to recommend suitable products or services based on an understanding of customer needs over time, enhancing cross-sell and up-sell opportunities, and generating valuable business referrals.

Increased Customer Retention

Agents with a comprehensive understanding of customer history can make customers feel more valued and appreciated, fostering increased loyalty, enhancing customer lifetime value, and improving long-term retention rates.