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What Means An Auto Dialer?

Enhance your call center's efficiency with CallOrca's advanced Auto Dialer, saving time on outbound calls without interruptions.

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What Is A Auto Dialer?

An auto dialer is essentially a cloud-based software that automates the process of dialing phone numbers. Once a call by a customer support agent or operator concludes, the auto dialer immediately dials the next number on the contact list or in the queue. This automation eliminates the need for manual dialing and the errors associated with it.

Auto Dialer

The primary objective of an auto dialer system is to minimize idle time and enhance productivity. In addition to automatic dialing, these systems often include features for workforce management, quality control, and process streamlining.

Different Types of Dialers

While there are various types of dialers, their common goal is to facilitate easier outreach to customers. Here are five prominent types:

Power Dialers

The comparison between auto dialers and predictive dialers reveals distinct approaches in outbound calling strategies, each with its advantages and drawbacks. Here's a deeper look into their differences, focusing on productivity, compliance, operation, and other factors.

Auto Dialer vs. Predictive Dialer: 5 Key Differences

  1. Working Mechanism

    Auto Dialer: This software dials the next number only after the current call is completed. It ensures that an agent is always available when a call is initiated.

    Predictive Dialer: In contrast, a predictive dialer dials multiple numbers simultaneously, even while agents are on other calls. It uses algorithms to predict when an agent will become available and the average call duration to optimize the calling process.

  2. Call Quality

    Auto Dialer: This software dials the next number only after the current call is completed. It ensures that an agent is always available when a call is initiated.

    Predictive Dialer: In contrast, a predictive dialer dials multiple numbers simultaneously, even while agents are on other calls. It uses algorithms to predict when an agent will become available and the average call duration to optimize the calling process.

  3. Voicemail Support

    Auto Dialer: includes the feature to leave a voicemail if a call goes unanswered, enhancing the potential for reaching customers.

    PPredictive Dialer: Typically disconnects calls that are unanswered or routed to voicemail, potentially missing opportunities to leave messages.

  4. Compliance

    Predictive Dialer: Users must be cautious of compliance regulations like the dropped-call rate (DCR) threshold, which is often strictly regulated.

    Auto Dialer: Generally, there are fewer concerns about compliance issues like DCR, as each call is manually initiated by an available agent.

Despite the higher productivity of predictive dialers, auto dialers may be preferable for businesses prioritizing call quality, voicemail support, and compliance.

Behind the Scenes of an Auto Dialer

Auto dialers are software systems designed to automate the call initiation process in a call center. Here's a basic overview of how an auto dialer functions:

This streamlined process reduces the need for manual dialing, minimizes idle time between calls, and enhances overall operational efficiency in outbound calling campaigns.

Power Dialer

Eliminate manual dialing. With CallOrca's efficient power dialer function, you can automatically dial from a pre-uploaded list of numbers for each campaign, enhancing productivity and saving time.

Smart Switch

Enhance call connectivity by choosing from multiple telephony providers before making a call. Resolve call connectivity issues and empower your agents to select the best phone system provider based on their needs.

Global Connect

Maximize your success chances by knowing the optimal time to call global customers. Determine the time zone, country, date, time, and validity of numbers before dialing through global connect. Tailor your approach before every call for greater impact.

Smart Call Forwarding

Effortlessly forward incoming calls to an alternative number. Have calls forwarded to your number after office hours or routed through a series of phones, all without the caller's knowledge.

Call Transferr

Easily redirect connected calls from your phone number to a team member. Enhance customer satisfaction and organizational efficiency by transferring calls to the appropriate department.

Call Conference

Enhance collaboration and resolution efficiency through call conferencing. Join calls instantly and collaborate from anywhere, aligning with your team and customers.

Call Queuing Software

Manage peak hours effectively with CallOrca’s call queuing feature, which keeps customers engaged with personalized messages and eliminates the need for extra agents during high call volumes.

Call Barging

Improve agent performance, customer satisfaction, and call quality with CallOrca’s call barging feature. Listen to calls live and guide your agents, intervening to offer better resolutions to customers worldwide.

Call Recording

Boost your team's performance by analyzing call records. Record every call on each number to monitor team performance, leading to improved productivity and agent performance.

Voice Mail

Leave a lasting impression with personalized voicemail messages. With CallOrca’s unlimited voice mailboxes, ensure you never miss a call, with each number having a distinct voicemail.

Call Monitoring

Monitor your support team's performance and identify areas for improvement. Understand your team's strengths and weaknesses, track missed call rates, and stay ahead of competitors with CallOrca's call analytics.

Call Hold Audio

Keep callers engaged and content with on-hold music from CallOrca. Create custom messages, inform callers about the latest offers, and maintain a connection with them while they wait or are being transferred.

To set up and use an auto dialer system effectively in a call center, you'll need to meet a few basic requirements and follow certain steps. Here's a step-by-step guide to get started:

Requirements for Using an Auto Dialer

  1. Computer with a Web Browser: The auto dialer, such as OrcaCall, typically runs in a web browser, so a reliable computer with internet browsing capability is essential.
  2. Decent Internet Connection: A stable and decent-speed internet connection is crucial for ensuring the smooth operation of the auto dialer, as it depends on internet connectivity for making calls.
  3. A Headset: A good quality headset is necessary for clear audio communication. It should be comfortable for extended use and provide clear sound for both the agent and the customer.

Optional Integration

Third-Party Apps Integration: While not a requirement, integrating the auto dialer with third-party applications like CRM software can enhance its functionality, providing agents with valuable customer insights and streamlined call processes.

Setting Up an Auto Dialer: Step-by-Step

The Bottom Line

An auto dialer is an indispensable technology for modern VoIP and contact centers. By automating the dialing process, it saves time, enhances efficiency, and reduces idle periods. Its capabilities, like voicemail drop and callback scheduling, add significant value, particularly in outbound calling operations. Setting up an auto dialer with the right preparation and training can significantly improve the productivity and effectiveness of your call center operations.