Power Dialer
Eliminate manual dialing. With CallOrca's efficient power dialer function, you can automatically dial from a
pre-uploaded list of numbers for each campaign, enhancing productivity and saving time.
Smart Switch
Enhance call connectivity by choosing from multiple telephony providers before making a call. Resolve call
connectivity issues and empower your agents to select the best phone system provider based on their needs.
Global Connect
Maximize your success chances by knowing the optimal time to call global customers. Determine the time zone,
country, date, time, and validity of numbers before dialing through global connect. Tailor your approach
before every call for greater impact.
Smart Call Forwarding
Effortlessly forward incoming calls to an alternative number. Have calls forwarded to your number after
office hours or routed through a series of phones, all without the caller's knowledge.
Call Transferr
Easily redirect connected calls from your phone number to a team member. Enhance customer satisfaction and
organizational efficiency by transferring calls to the appropriate department.
Call Conference
Enhance collaboration and resolution efficiency through call conferencing. Join calls instantly and
collaborate from anywhere, aligning with your team and customers.
Call Queuing Software
Manage peak hours effectively with CallOrca’s call queuing feature, which keeps customers engaged with
personalized messages and eliminates the need for extra agents during high call volumes.
Call Barging
Improve agent performance, customer satisfaction, and call quality with CallOrca’s call barging feature.
Listen to calls live and guide your agents, intervening to offer better resolutions to customers worldwide.
Call Recording
Boost your team's performance by analyzing call records. Record every call on each number to monitor team
performance, leading to improved productivity and agent performance.
Voice Mail
Leave a lasting impression with personalized voicemail messages. With CallOrca’s unlimited voice mailboxes,
ensure you never miss a call, with each number having a distinct voicemail.
Call Analytics
Monitor your support team's performance and identify areas for improvement. Understand your team's strengths
and weaknesses, track missed call rates, and stay ahead of competitors with CallOrca's call analytics.
Call Hold Audio
Keep callers engaged and content with on-hold music from CallOrca. Create custom messages, inform callers
about the latest offers, and maintain a connection with them while they wait or are being transferred.